The rules under which we sell wine on this site. By placing an order you accept them.
These terms apply to every order placed on the site. We try to write them in plain language, but it is still a document: if anything is unclear, ask before buying rather than after.
The site owner and seller is [SoloWine S.L., CIF B-00000000, адрес]. You can reach us at the address and phone number given on the contacts page.
The site sells alcoholic products to individuals and companies in Spain and EU countries within the limits allowed by law.
Only adults may buy wine on this site. By placing an order you confirm that you are 18 or older.
The courier may ask for ID on handover and refuse to release the order if the recipient is under 18 or intoxicated. The order then returns to the warehouse and redelivery is charged separately.
You can order without registering. An account is for collecting bonuses, seeing your order history and keeping favourites.
Your account details are your responsibility: keep the access to yourself and tell us if you believe someone else has used it. We may block an account in case of abuse — for instance, attempts to bypass the age limit or to inflate bonuses.
We describe wines as precisely as we can, but vintage, label and bottle dressing change from year to year for the same wine. The photo on a card is an illustration, not a guarantee of a particular dressing.
Availability reflects warehouse stock. If an item runs out between ordering and packing, we will contact you and offer a replacement or refund that item.
Prices are in euros and include VAT. Delivery is charged separately and is shown in the cart before payment.
You can pay by card through a secure payment gateway; companies may pay by bank transfer against an invoice. Card details are handled by the payment provider and never reach our servers.
If a technical error makes a price plainly wrong, we may decline to confirm the order and refund you, having told you first.
Items in the cart are not yet a contract. The contract is concluded when we confirm the order by email to the address you gave.
You can change or cancel an order until it leaves the warehouse: write or call us. After dispatch the withdrawal and returns rules apply.
You have 14 days to withdraw from a purchase without giving reasons. An unopened bottle stored in proper conditions can be returned; return postage in that case is yours to pay.
Wine damaged in transit or faulty is a different matter: note the damage on the courier's waybill, write to us within 48 hours with photos, and we will replace the bottle or refund it at our expense. Corked wine is replaced even on an opened bottle.
We refund by the same method you paid with, within 14 days of receiving the return or confirming the fault.
We are responsible for the wine arriving intact and as described. We are not responsible for the consequences of improper storage after handover, nor for carrier delays caused by things beyond our control — weather, strikes, official restrictions.
Spanish law applies to these terms. We prefer to settle disputes by correspondence: write to us and we will answer. If that fails, a consumer may go to the competent court at their place of residence or to the European Commission's online dispute resolution platform.
These terms may change. An order already placed is governed by the version in force when it was confirmed.
