Questions and answers

No. You can order as a guest — we need a name, a phone number and an address. An account is only needed to collect bonuses, see your order history and keep favourites.

By card on the site through a secure payment gateway; companies can pay by bank transfer against an invoice. We do not take cash at the door.

Yes, as long as it has not left the warehouse. Write or call us: if the parcel is not packed yet, we will change the contents or refund you within 5 working days.

Yes, just let us know and we will do our best to make it work. Please contact our support team in whichever way suits you: by email, on Telegram, on WhatsApp or by phone. The sooner you get in touch, the better.

Yes. We will send you a link with your tracking number.

Your order status is visible in your personal account, where you can also track your order. If anything is unclear, write to our support team and we will gladly help.

We publish promo codes on our Instagram, usually for holidays. Simply enter the code at checkout.

Please don't worry, just call or write to us. We will check and clarify everything.

Our support team works the same hours as our office, which are listed on the website. You can reach us by email, on Telegram, on WhatsApp or by phone.

Leave a request on the website and our sommelier will contact you. The site also has a convenient wine finder by taste and occasion.

We will contact you and offer a replacement, or refund your money.

Yes, we can arrange a pre-order or set a wine aside for you, including "last bottles". Tell our support team what you are interested in.

Yes, we would be happy to help. Write to our support team and we will do our best to find the wine you are looking for.

Yes, we are open to working with wineries. Leave a request on the For winemakers page and we will contact you to discuss the terms.

Enviamos a toda España, a los países de la UE y a Suiza. La España peninsular y las Islas Baleares reciben en 2–4 días laborables, y Canarias en 5–7 días laborables. Ceuta, Melilla y Suiza, bajo petición. No hay pedido mínimo para ningún destino.

Delivery to mainland Spain and the Balearic Islands costs 9 € and is free on orders of 100 € or more, regardless of the number of bottles. To the Canary Islands it costs 26.82 € (Tenerife and Gran Canaria) or 44.69 € (other islands) per shipment of up to 6 bottles. Collection from our Marbella warehouse is free.

Orders placed before 14:00 on a working day leave our Marbella warehouse the same day. Delivery takes the next working day to Málaga, Marbella and the Costa del Sol, 2–4 working days to mainland Spain and the Balearic Islands, and 5–7 working days to the Canary Islands.

Yes, in 5–7 working days. A shipment of up to 6 bottles costs 26.82 € to Tenerife and Gran Canaria and 44.69 € to the other islands. Import taxes and duties are paid by the recipient on delivery; the amount is set by customs and cannot be known in advance. There is no minimum order.

Yes, in 2–4 working days, on the same terms as mainland Spain. Delivery costs 9 € and is free on orders of 100 € or more. There is no minimum order.Liefern Sie auf die Balearen? Ja, in 2–4 Werktagen zu denselben Bedingungen wie auf das spanische Festland. Die Lieferung kostet 9 € und ist ab 100 € kostenlos. Es gibt keinen

Yes, on request. Send us your address and order and we will confirm the delivery time and cost.

Yes, with no minimum order. Delivery takes 3–5 working days to Portugal, 4–6 to France, and 5–7 to Italy, Germany, Belgium and the Netherlands. The cost depends on the weight of the order and the destination. Alcohol excise duty and VAT in the destination country are paid by the recipient.

Yes, on request. Write to us in advance with your address and order and we will send you the delivery time, cost and conditions. Import taxes are paid by the recipient.

Yes, in Málaga, Marbella and the Costa del Sol our own driver delivers on the next working day, during working hours. You can add your preferred delivery time in the order comment. Elsewhere in Spain and abroad, we ship through a courier company.

Yes. We can send it to a different address with a card and without showing the price. If you are ordering a gift set, leave a comment with your order or call us. Gift wrapping is a paid service, and we will gladly suggest options.

Please write to us. We will sort it out with the carrier ourselves.

Only a recipient aged 18 or over can accept the order, and the courier may ask for ID. If the recipient is under 18 or intoxicated, the courier will not hand over the wine: the order returns to the warehouse and redelivery is charged separately.

he courier makes two delivery attempts and calls the phone number on the order to agree on another time. After that, the parcel is held at a pick-up point for 5 working days and then returned to our warehouse.

When daytime temperatures exceed 30 °C, we add thermal insulation to the box. In extreme heat, we suggest scheduling delivery for when it cools down. Every bottle travels in its own foam cell, and for expensive bottles or special requests we agree on transport details individually.

Around public holidays and in the week before Christmas, delivery may take 1–2 days longer. If so, we will tell you in the order confirmation. Orders placed on a public holiday are dispatched on the next working day.

Yes. We can deliver to a different address with a card and without the price in the parcel. The recipient must be 18 or over. Gift wrapping is a paid service: leave a comment with your order or call us and we will suggest options.

First check the delivery status in your personal account. If the delivery time has passed, write to us with your order number and we will sort it out with the carrier ourselves.

Polígono Industrial La Campana, nave 80, Marbella. Opening hours: Monday to Friday 9:00–18:00, Saturday and Sunday 10:30–15:30.

Your order is ready in 30 minutes during opening hours, and collection is free. Just choose pick-up when placing your order.

Just tell us your order number and your name.

As long as you need, especially for large orders.

Yes, ready-made gift sets are in the catalogue, and we can also put together a custom set for your taste and budget. For a custom set, leave a comment with your order or call us and we will suggest options. Gift wrapping is a paid service.

Start with the taste and occasion filters — in the catalogue they are written in plain words, not jargon. If that does not help, send us a request: a sommelier will pick a bottle for your dish, budget and company.

Lying down, at 10–14 °C, away from temperature swings and direct light. The kitchen cupboard next to the cooker is the worst spot: heat ages wine faster and strips its aroma.

They come from independent critics and competitions. They help you get your bearings, but taste is personal: an 88-point wine may well please you more than a 95-point one.

Still white, rosé and red wines keep for 2–3 days corked in the fridge, and sparkling wines for 1–2 days with a hermetic stopper. Fortified and sweet wines such as oloroso or Pedro Ximénez keep for up to several weeks.

Sparkling: 6–8 °C; white and rosé: 8–12 °C; light red: 14–16 °C; full-bodied red: 16–18 °C. Wine that is too cold loses its aroma, and wine that is too warm tastes alcoholic. A red can spend 15–20 minutes in the fridge before serving

As a guide, allow one bottle per two guests for a dinner and one bottle per guest for a long celebration. Our sommelier can help you work out the quantity and choose wines for your menu and budget. For large orders and events, we prepare an individual offer.

Members get 3% to 10% of every purchase back in bonuses, and 1 bonus equals 1 €. You can use bonuses to pay up to 50% of your next order. Membership is free: just create an account, and you will also receive promo codes and exclusive discounts on new arrivals and wine selections.

The club has 3 levels: Wine Lover (purchases up to 1,000 €, 3% in bonuses), Wine Connoisseur (from 1,000 €, 5%) and Wine Expert (from 5,000 €, 10%). Your level rises automatically as your total purchases grow. The Expert level also gives priority access to rare wines and new arrivals.

Элемент 6 (свёрнут) — What are the club levels?

English

Spanish

German

Русский

Вопрос

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Перенос строки

What are the club levels?

Ответ

Жирный

Курсив

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Нумерованный список

The club has 3 levels: Wine Lover (purchases up to 1,000 €, 3% in bonuses), Wine Connoisseur (from 1,000 €, 5%) and Wine Expert (from 5,000 €, 10%). Your level rises automatically as your total purchases grow. The Expert level also gives priority access to rare wines and new arrivals.

Вопрос

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Перенос строки

¿Qué niveles tiene el club?

Ответ

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Нумерованный список

El club tiene 3 niveles: Aficionado al vino (compras de hasta 1.000 €, 3 % en bonos), Conocedor del vino (desde 1.000 €, 5 %) y Experto en vino (desde 5.000 €, 10 %). Su nivel sube automáticamente según la suma de sus compras. El nivel Experto también da acceso prioritario a vinos raros y novedades.

Вопрос

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Welche Stufen hat der Club?

Ответ

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Der Club hat 3 Stufen: Weinliebhaber (Einkäufe bis 1.000 €, 3 % Boni), Weinkenner (ab 1.000 €, 5 %) und Weinexperte (ab 5.000 €, 10 %). Ihre Stufe steigt automatisch mit der Summe Ihrer Einkäufe. Die Stufe Weinexperte bietet zudem bevorzugten Zugang zu seltenen Weinen und Neuheiten.

Вопрос

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Перенос строки

Какие уровни есть в клубе?

Ответ

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В клубе 3 уровня: «Винный любитель» (покупки до 1 000 €, 3 % бонусами), «Винный знаток» (от 1 000 €, 5 %) и «Винный эксперт» (от 5 000 €, 10 %). Статус растёт автоматически по мере роста суммы покупок. Уровень «Винный эксперт» также даёт первоочередной доступ к редким позициям и новым поступлениям.

Bonuses are credited once an order has been delivered and are spent on the next one, covering part of the total. Their lifetime and the spending cap are shown in your account.

Pick an event in the Events section and send a request. Places are usually few, so sign-up closes a couple of days before the date.

We hold them in English, Spanish, French, Italian, Ukrainian and Russian. Please agree on the language with us in advance.

We hold tastings. If you would like a private one, we can organise it for two people or for a group of up to 30, at our shop or at your venue. If you wish, we can add catering with snacks.

No, bonuses and promo codes cannot be combined: one order can use one or the other. You can pay up to 50% of an order with bonuses, and the promo code is entered at checkout.

Note the damage on the courier's waybill and write to us within 48 hours with photos of the box and the bottle. We will replace the wine or refund it.

An unopened bottle — yes, within 14 days, provided it was stored properly. An opened one cannot be returned: there is no way to confirm how it was kept afterwards.

Write to us and describe the smell. We replace such wine or refund it even for an opened bottle: that is a fault, not a matter of taste.

Within 10 days of receiving the returned bottle. If you cancel an order before dispatch, we refund you within 5 working days.