These Terms and Conditions of Use and Purchase (hereinafter, the "Terms"), together with the Privacy Policy and the Cookie Policy, govern access to and use of the website solowine.es, as well as the purchase of goods and/or services through it. Simply visiting the Portal grants the visitor the status of User of the Portal (hereinafter, the "User") and implies acceptance of all the conditions set out in these Terms. If the User does not agree with these Terms, they must leave the Portal immediately without using it.
By accepting these Terms, the User declares that:
They have read, understood, and considered the content set out herein.
They are of legal age under the regulations applicable at their place of residence; otherwise, a minor must have the authorisation of their legal representatives.
This means that, should they decide to enter into a contract for any good and/or service, they have sufficient legal capacity to do so.
This entails accepting all the obligations set out in this document.
The User must carefully review these Terms each time they access the Portal, as both the Portal and these Terms may be modified.
The owner of the Portal reserves the right to make any changes or updates, at any time, to its content and services, to these Terms, and, in general, to all elements comprising the design and configuration of the Portal.
Any amendment to these Terms will not affect goods or promotional offers purchased prior to such amendment.
Should NEED FOR WINE, S.L. entrust a trusted third party with the safekeeping of successive versions of these Terms, both parties acknowledge that the version held in the trusted third party's database shall, at any given time, be considered the sole valid version.
1. GENERAL INFORMATION ABOUT THE PORTAL
In accordance with Article 10 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, the following general information about the Portal is provided:
Owner: NEED FOR WINE, S.L. (trading as SOLO Wine)
Registration: Commercial Registry of Málaga, dated 21/11/2023, volume 6421, folio 143, page 177897, entry 1
Registered address: Polígono Industrial La Campana, nave 80, 29660 Marbella (Málaga), Spain
Tax ID (NIF): B56638158
Email: wine@sologroup.net
Phone: +34 952 002 999
Website: https://solowine.es
2. TERMS OF USE
2.1. Access to the Portal
Simple access to the Portal is free of charge, except for the cost of the telecommunications connection provided by the User's own network operator.
2.2. Need for Registration
Use of certain services and content may require prior registration by the User. The data entered by the User must be accurate, up to date, and truthful. A registered User is fully responsible for safeguarding their password and, consequently, for any damage that may arise from its misuse, transfer, disclosure, or loss.
2.3. Rules for Using the Portal
The User agrees to use the Portal, and all its content and services, in accordance with the law, morality, public order, and these Terms. The User further undertakes not to transmit, introduce, distribute, or make available to third parties any material or information that is contrary to law, morality, public order, or these Terms, including, among others:
I. Content of a racist, xenophobic, or pornographic nature, content glorifying terrorism, or content that violates human rights.
II. Viruses or other malicious software.
III. Information infringing constitutionally recognised rights and freedoms.
IV. Unlawful or unfair advertising.
V. Spam, chain letters, or pyramid schemes.
VI. False, ambiguous, or misleading information.
VII. Impersonation of other users.
VIII. Infringement of intellectual or industrial property rights.
IX. Breach of confidentiality of communications or data protection legislation.
The User agrees to indemnify NEED FOR WINE, S.L. against any claims, fines, or penalties arising from the User's breach of the above rules.
2.4. Exclusion of Liability
The User's access to the Portal does not imply any obligation on the part of NEED FOR WINE, S.L. to monitor the absence of viruses or other malicious elements. The company is not liable for damage caused to users' equipment, nor for interruptions to the Portal caused by failures in telecommunications networks.
2.5. Content and Services Available Through the Portal
NEED FOR WINE, S.L. is not liable for the content or services provided on linked websites, except to the extent that it is aware of their unlawful nature and has failed to disable the link accordingly.
2.6. Intellectual and Industrial Property
All content on the Portal is the intellectual property of NEED FOR WINE, S.L. or third parties; no rights of use are transferred to the User. With respect to reviews and comments posted by the User on the Portal, the User grants NEED FOR WINE, S.L. a free, non-exclusive licence to use such content for the purpose of providing its services and promoting its products.
3. CONTRACT TERMS
3.1. User Registration
The User must register by providing their full name, email address, and, optionally, the email address of a referring user. After registration, a confirmation link will be sent to the email address provided. Through the "My Account" section, the User may update their personal details, view orders, download invoices, leave product reviews, and delete their account at any time.
3.2. Delivery Terms
SOLO Wine (NEED FOR WINE, S.L.) delivers throughout Spain, including the Balearic and Canary Islands, as well as to countries of the European Union and Switzerland.
Delivery costs within Spain
For orders of €100 or more, delivery within mainland Spain is free of charge.
For orders below €100, the delivery fee within mainland Spain is €9.
Delivery to the Balearic and Canary Islands
Delivery to the Balearic and Canary Islands is available upon request. Delivery costs and conditions depend on the destination address and order details.
To check delivery availability and the applicable cost, please contact us at wine@sologroup.net.
Delivery costs to other countries
European Union countries
Delivery to European Union countries is available upon request. To check delivery availability and the applicable cost, please contact SOLO Wine at wine@sologroup.net.
Switzerland
Delivery to Switzerland is available upon request. To check availability, delivery costs and shipping conditions, please contact SOLO Wine at wine@sologroup.net.
If your country is not listed or you have any questions about delivery conditions, please contact us at wine@sologroup.net.
Delivery times
Delivery times depend on the destination country and address, as well as the selected shipping method. SOLO Wine will provide an estimated delivery time when the order is placed.
Pick-up
Orders can be collected from the SOLO Wine store at: Polígono Industrial La Campana, nave 80, 29660, Nueva Andalucía, Marbella.
Opening hours: Mon–Fri 9:00–18:00, Sat 10:30–15:30.
Receiving the order
Wine is delivered only to a person of legal drinking age. The courier may request ID and refuse delivery if the recipient is under 18 or appears intoxicated; the order will then be returned to the warehouse, and a repeat delivery will be charged separately. If the recipient is not present at the address, the courier will call the phone number provided with the order to arrange another time. At a pickup point, the parcel is held for 5 business days before being returned to the sender.
Packaging and wine preservation
Each bottle travels in an individual foam cell, and the box is marked as fragile. In summer, when daytime temperatures exceed 30°C, a thermal insert is added to the box; if weather conditions make transport unsafe, we will notify the customer and offer to delay dispatch.
SOLO Wine is not liable for delivery delays caused by circumstances beyond its control, including force majeure.
3.3. Returns and Exchanges
The User has the right, within 15 calendar days of receiving the goods, to request the return of a defective or faulty product.
Wines and spirits: exchange for another product of equal or higher value (with payment of any price difference) is possible. Refunds are not issued, except in cases of manufacturing defects or damage not attributable to the customer.
For SOLO Wine events and tastings, refunds are not issued. If cancellation is notified at least 72 hours in advance, the ticket value may be exchanged for products of equivalent value in the SOLO Wine store or online shop. In the case of later cancellation or no-show without notice, the ticket value is neither refunded nor exchanged.
All return requests should be sent to wine@sologroup.net with the subject line "Return," stating the order number, reason for return, and photographs of the product's condition.
We recommend keeping the packaging until the condition of the order has been verified, and inspecting the contents upon delivery, if possible in the courier's presence.
Once the product has been received and inspected at our warehouse, SOLO Wine will process an exchange or issue a voucher. Return shipping costs are borne by the customer, except in cases of defective products or errors attributable to SOLO Wine. Products in branded cases or limited-edition boxes must retain their original packaging, or their value may be reduced. SOLO Wine is not liable for damage caused by improper storage by the customer (heat, direct sunlight, excessive humidity).
3.4. Product Selection
Any registered User may purchase products through the Portal by adding them to the virtual cart from the product page using the "Add to Cart" button. The User may view and modify the contents of the cart at any time.
3.5. Order Processing
The User selects "View My Cart," reviews the list of products, selects the delivery address, and views the total cost of goods and delivery, as well as any applied promo codes or discounts. By clicking "Proceed to Purchase," the User enters delivery details (name, phone number, address) and, if applicable, a separate billing address and a message for the recipient. The User then selects a payment method, the final amount is displayed, and clicking "Continue to Payment" proceeds to checkout. Once payment is successfully processed, the order is processed automatically and a confirmation email is sent to the User.
3.6. Product Prices
All prices are quoted in euros (€) and include VAT.
3.7. Method of Payment
The following payment methods are available when placing an order:
— bank card (online payment on the website);
— cash — for orders collected in person at the SOLO Wine store.
SOLO Wine does not charge additional fees for payment, bank transfers, or currency conversion. However, SOLO Wine is not responsible for any fees, exchange rate differences, or other conditions applied by the customer's bank or payment provider. The company does not have access to the customer's banking details and does not store payment card data.
3.8. Order Confirmation
Upon completion of the purchase, the User receives an email at the address provided, detailing the product's characteristics, price, delivery method, purchase date, order number, and delivery date, together with a permanent link to these Terms.
3.9. Right of Withdrawal
The buyer has the right to withdraw from the purchase within 14 calendar days of receiving the goods, without giving reasons and without incurring any penalty. This right applies both to buyers in Spain and to buyers in other EU countries.
In accordance with Article 102.d) of Royal Legislative Decree 1/2007, this right does not apply to opened bottles, due to the rapid deterioration of their contents.
The buyer must notify their intention to withdraw within the stated period, using the form in the "Contact" section or by emailing wine@sologroup.net with their name, address, and order number. SOLO Wine will refund the amounts paid, without deductions, within a maximum of 14 calendar days after receiving and inspecting the returned goods; return shipping costs are borne by the buyer. Products returned without their original packaging may be subject to a depreciation charge.
4. INVALIDITY AND INEFFECTIVENESS OF PROVISIONS
Should any clause of these Terms be declared wholly or partially invalid, this shall not affect the remaining provisions, which shall remain in full force and effect.
5. APPLICABLE LAW AND JURISDICTION
These Terms are governed by and construed in accordance with Spanish law.
In accordance with mandatory European Union consumer protection rules, a buyer acting as a consumer is entitled to bring proceedings before the courts of their place of residence in connection with any dispute related to these Terms, notwithstanding that these Terms are governed by Spanish law.
In accordance with EU Regulation No. 524/2013, you are also entitled to out-of-court resolution of consumer disputes via the platform: https://ec.europa.eu/consumers/odr/.
Last updated: 25.09.2026