These Conditions regulate the legal relationship derived from the purchase processes formalized by users through the solowine.es website. By making a purchase through the website, users expressly accept full and unreserved adherence to these stipulations. By accepting these General Contracting Conditions, the user declares:
The user will have access to the General Contracting Conditions, always and in any case, prior to the start of the product purchase procedure, and may be stored and/or reproduced on a durable medium. And once the user contracts a product, they will receive via email confirmation of the contracted products along with the General Conditions that govern the contractual relationship. By purchasing any product, the user expressly accepts that the copies and confirmations required to be notified by article 99.2 of Royal Legislative Decree 1/2007, of November 16, be notified via email.
The General Conditions will be completed with any other legal text that may be applicable to the contract made, as well as with the Privacy policy applicable to the processing of personal data carried out by Solowine.es, which must also be accepted by the client in accordance with the procedures established in the text itself.
These General Conditions will be permanently accessible on the website Solowine.es so that the client can consult and review them at all times, as well as download and print them.
Solowine.es reserves the right to modify these General Conditions.
In the event that the client has any questions in relation to the General Conditions, they can contact the customer service of Solowine.es through the following contact details: wine@sologroup.net
Through this contract, Solowine.es (NEED FOR WINE S.L., with registered office in Marbella, Polígono Industrial Nueva Campana 80, Spain) sells to the client (any natural or legal person with whom Solowine.es sign any purchase and sale contract on your website) and it buys from Solowine.es the product specified in the invoice/delivery note/order. “Contract” is understood to be the purchase and sale operation that is implemented through this document. “Product” is understood as the merchandise being purchased.
The purchasing process is very simple, whether it is your first time purchasing from the website or if you have already purchased before. You have two options:
The purchasing procedure on the website is as follows:
Upon completion of the order, an email will be sent confirming receipt of the order, and specifying all the details of the order, such as, for example, the chosen payment method or the shipping address indicated. If you notice an error in the address indicated or in any other part of the order, you must immediately notify wine@sologroup.net to correct the error.
The prices of our products are expressed in euros and include the corresponding Value Added Tax (VAT) depending on the product.
Solowine.es reserves the right to modify its prices at any time, but products will be invoiced based on the rates in force at the time the order is registered.
Our offers and prices are valid as long as they are displayed on the website, and always based on available stock.
We reserve the possibility of assigning a maximum number of bottles of each wine per client. Allocations will be made in strict order of receipt of order.
Normally, we only offer products that we have in stock in our logistics warehouse (Not all products are available in our stores). If the requested vintage is not available, it may be substituted by the later one whenever it is available. For products that are not in our warehouses, our offers are valid on the condition that there is availability from our suppliers. Within this framework, indications regarding the availability of the products will be provided at the time each order is processed.
In the event that a product is not available and cannot be replaced after the processing of an order, the buyer will be informed by email or telephone of the delivery of only a part of their order and may accept or cancel it. In any case, the client will receive a partial or full refund of the amount within a maximum period of 72 hours.
Payment for the product will be made online with a VISA, MASTERCARD, AMEX, UNIONPAY credit card or direct bank transfer with a secure payment platform or through eWallet payment platforms.
The moment you press the “PLACE ORDER” button during order confirmation, the bank verifies the validity of your credit card number and checks that it is not blocked. The credit card will be charged at the time of purchase.
All purchase transactions are carried out within a strict framework of confidentiality and encryption thanks to the SSL protocol.
Thus, Solowine.es guarantees the confidentiality of the data provided by the client through encryption, preventing its communication to third parties outside the legal relationship, in accordance with the provisions of the applicable data protection regulations, in particular, Regulation (EU) 2016/679 relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data (General Data Protection Regulation) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights. On a random basis, to reinforce security and to verify the reliability of the data provided when placing an order, the company may request additional data from the customer (such as a copy of the D.N.I. or proof of address less than three months old) that allow you to verify that the purchase has been made by the cardholder. The document must be sent within a period of five business days, reserving Solowine.es the right to refund said order if you do not receive the requested documents or if they are not valid.
Solowine.es It does not under any circumstances have access to your banking details nor does it store them on its servers. For this reason, you must provide them again each time you make a new transaction on our website. This way you get double protection against abuse and fraud.
Equally, Solowine.es reserves the right to cancel or reject any order from a customer with whom it has a dispute regarding the payment of a previous order.
Solowine.es will deliver the corresponding invoice to the client when the client so requests when completing the contracting information.
Order delivery times:
Deliveries are not made on Saturdays, Sundays and holidays.
* During the months of August and December the delivery time may be longer than the indicated times by 2-3 additional working days.
The products are sent to the address indicated by the customer during placing the order. In order to optimize delivery, we invite the buyer to indicate an address where the order can be delivered on weekdays from Monday to Friday from 9:00 a.m. to 19:00 p.m. The carrier may use your contact details to communicate the status of the shipment via SMS or email.
If the carrier tries to deliver the package and there is no one to receive it, they will leave you a note stating the delivery attempt. Please contact the transport agency as soon as possible using the telephone number that you will find in the note, in order to arrange a new delivery.
If in this second delivery there is no one to receive it, they will leave you a note again recording the second delivery attempt. From then on, your order will remain in the transport agency's office for 15 days. After these days have passed, your order will be returned to our warehouse.
The moment you receive your package you must:
Orders can be cancel free of charge until the moment the shipment becomes effective. If we receive cancellation notice once the package has already been shipped, it will be considered a return. Returns can be made up to 14 calendar days from receipt of the product according to the specifications that follow.
Cancelation
The consumer and client will have the right to reject from the contract during a period of 14 calendar days from receipt of the order without indicating the reason and without incurring any cost other than the return costs, which will be the responsibility of the consumer, except in in the event that the product has been opened, manipulated or exposed to inappropriate conditions. You may communicate the exercise of your right of withdrawal using our attached form (you can send it electronically or to our address) or make another type of unequivocal statement in which you indicate your decision to withdraw from the contract, within said period of time. wine@sologroup.net in which case we remind you that the burden of proof of the exercise of the right of withdrawal will fall on the consumer and client.
In case of cancelation on your part, we will return the money, if any collected, without any additional cost (except for delivery costs) without undue delay and, in any case, before 14 calendar days have elapsed from the date on which that we have been aware of your decision to cancel from the contract. However, we may withhold the refund until we have received the goods or until you provide proof of the return of the goods, whichever condition comes first.
After this period without having communicated the will to cancel, no change or refund will be accepted.
The contract cannot be cancel in the following cases, among others (article 103 Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users):
The right of return cannot be exercised when there are indications that the products have been opened, manipulated or exposed to inappropriate conditions.
In the event that the returned products are not protected with their original packaging or the packaging in question is deteriorated, damaged or has any defect that prevents its subsequent sale, the customer must pay the cost of the corresponding packaging.
Any package that lacks any of the sender's identification elements (name, surname, address, order number) cannot be accepted.
Once you Solowine.es receive the returned product, provided that the product is returned in the same conditions in which it was delivered to the customer by Solowine.es, will send the product to its technicians and experts to assess whether the content of the product maintains its organoleptic characteristics or if it has been compromised due to incorrect handling of the product by the client or outside the ordinary purposes for which it was intended. the product is intended. In the event that it is proven that the product has suffered a decrease in value due to the above circumstances, the customer will be responsible for said decrease in value.
The return of the requested products will result in a refund of all amounts paid by the user.
The return cost will be assumed by the user.
Excluded from this case are returns that arise from our error or from any defect or lack of conformity of the product. In particular, if you contract as a consumer and user, we offer you a legal guarantee on the products we market through Solowine.es, in the legally established terms, responding, therefore, for any lack of conformity that they present at the time of delivery. In that case, Solowine.es undertakes to exchange the defective product for another identical one or the amount will be refunded. You will also be responsible, as appropriate, for the return and subsequent shipping costs.
To make a return, contact us at +34 952 002 999 or sending the attached form, duly completed, in the email wine@sologroup.net. The user will receive an email acknowledging receipt of the return communication.
We will not accept any exchange or return if we have not previously received any notification. Yes, SoloWine offers international shipping to several countries. For more information on the countries we ship to and associated shipping costs, please see our shipping section on the website.
Solowine.es complies with the provisions of the applicable data protection regulations, in particular, Regulation (EU) 2016/679 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (Regulation general data protection) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the regulations on Information Society Services and Electronic Commerce, so has adopted the necessary administrative and technical procedures to ensure the security of the personal data we collect.
The client's personal data obtained in the contracting process, as well as its updates and any personal information derived from the contract, will be processed by Solowine.es (NEED FOR WINE SL, with registered office in Marbella, Polígono Industrial Nueva Campana 80, 29660, Spain, CIF:56638158) as data controller. At the time a customer places an order, their personal data, address details and those related to their payment method are incorporated into our database, used only for the following purposes:
The legal basis for the processing of your personal data is the consent given by the client, the execution of these General Conditions applicable between the client and Solowine.es, compliance with legal obligations, and the legitimate interest of Solowine.es
Solowine.es ensures the confidentiality of the data provided by our clients, since the personal data requested is always strictly necessary.
Solowine.es will keep your personal data while you are a client or registered client on the website of Solowine.es, with the personal data kept after the termination of the contractual relationship duly blocked for the period of time necessary to meet the responsibilities that may arise from it.
Solowine.es> undertakes not to give them any other use than the agreed one and not to transfer or sell them to third parties outside the group companies under any circumstances.
The user declares that all the data provided by him is true and correct, and undertakes to communicate to Solowine.es the changes that occur in them.
The privacy policy of Solowine.es guarantees the user in all cases the possibility of exercising their right of access, rectification, deletion, limitation of processing, portability of their data and opposition, notifying Solowine.es sending an email to the email address wine@sologroup.net, along with a copy of your ID or passport or any other valid document that proves your identity.
In any case, you also have the right to file a claim with the Spanish Data Protection Authority (www.aepd.es) or the data protection authority of your country of residence.
The period of validity of these General Conditions will be the time they remain published on the Website and will apply to the products and services purchased at the time these conditions were available.
In any case, Solowine.es reserves the right to modify them unilaterally, without this affecting the services contracted by users prior to the modification, except in those cases in which the user has changed or modified the contracted product or service, in which In this case, the conditions in force at the time of the change and/or modification will apply.
If any clause included in these conditions is declared totally or partially null or ineffective, such nullity will affect only said provision or the part thereof that is null or ineffective, with the General Conditions subsisting in everything else.
All trademarks, logos and anagrams displayed on this site are the property of Solowine.es or from third companies. The use, without prior consent, of any element of https://solowine.es that is subject to protection in accordance with current legislation regarding industrial property is expressly prohibited. In particular, trademarks, trade names, establishment signs, denominations, logos, slogans or any type of distinctive sign belonging to the company may not be used. Solowine.es without the written permission of Solowine.es or the third company.
Solowine.es reserves the right to take appropriate legal action against users who violate or infringe intellectual and industrial property rights.
In compliance with the provisions of article 14.1 of Regulation (EU) 524/2013 of the European Parliament and of the Council of May 21, 2013, in the event that the buyer has the status of consumer, we inform you of the existence of a platform for extrajudicial online dispute resolution made available by the European Commission, available at:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage and through which consumers can submit their claims.
Furthermore, in compliance with the provisions of article 14.2, we inform you that SoloWine is a member of ALTERNATIVE RESOLUTION ENTITY/S TO RESOLVE DISPUTES.
This contract will be governed by Spanish legislation, which will apply to matters not provided in this contract regarding interpretation, validity and execution. Any disputes arising from the contracting of products through this WEBSITE will be submitted to the competent jurisdictional bodies determined by the Law.
Solowine.es It is managed by the company:
(NEED FOR WINE SL, with registered office in Marbella, Polígono Industrial Nueva Campana 80, 29660, Spain, CIF:56638158), registered in the commercial registry of Málaga on 21/11/2023, volume 6421, folio 143, page 177897 , 1st registration.
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